Camunda Team Blog

How to send an email when a usertask is assigned

Written by Jakob Freund on , under Execution category.
"I don't want to watch my camunda Tasklist all day. When there is something to do, I want to get an email containing a link that takes me directly to the respective task!"

This is a typical statement by process participants (aka business users). There are numerous possible ways to implement such a requirement in your process application, e.g. using a service task:

But this is not really appropriate, since it makes the process model rather verbose and therefore less valuable for business-IT-alignment.

The more elegant way is to use a task listener: This very powerful concept is described in detail in the userguide, and the behavior we want is a perfect use case, so let's see how it works!

Let's say we created a simple process application (like in the Get Started Tutorial), but this process contains only one usertask. The next step is to created a Task Listener Class like the one below. The important parts are:

  • It implements the Task Listener Interface.
  • It retrieves the assignee from the Task Object and loads the according User Profile including the assignee's email address.
  • It creates a simple mail containing a deep link to the task instance.

package org.camunda.bpm.quickstart;

import java.util.logging.Level;
import java.util.logging.Logger;

import org.apache.commons.mail.Email;
import org.apache.commons.mail.SimpleEmail;
import org.camunda.bpm.engine.IdentityService;
import org.camunda.bpm.engine.delegate.DelegateTask;
import org.camunda.bpm.engine.delegate.TaskListener;
import org.camunda.bpm.engine.identity.User;
import org.camunda.bpm.engine.impl.context.Context;

public class TaskAssignmentListener implements TaskListener {

  // TODO: Set Mail Server Properties
  private static final String HOST = "";
  private static final String USER = "";
  private static final String PWD = "toomanysecrets";

  private final static Logger LOGGER = Logger.getLogger(TaskAssignmentListener.class.getName());

  public void notify(DelegateTask delegateTask) {

    String assignee = delegateTask.getAssignee();
    String taskId = delegateTask.getId();

    if (assignee != null) {
      // Get User Profile from User Management
      IdentityService identityService = Context.getProcessEngineConfiguration().getIdentityService();
      User user = identityService.createUserQuery().userId(assignee).singleResult();

      if (user != null) {
        // Get Email Address from User Profile
        String recipient = user.getEmail();
        if (recipient != null && !recipient.isEmpty()) {

          Email email = new SimpleEmail();
          email.setAuthentication(USER, PWD);

          try {
            email.setSubject("Task assigned: " + delegateTask.getName());
            email.setMsg("Please complete: http://localhost:8080/camunda/app/tasklist/default/#/task/" + taskId);


  "Task Assignment Email successfully sent to user '" + assignee + "' with address '" + recipient + "'.");          

          } catch (Exception e) {
            LOGGER.log(Level.WARNING, "Could not send email to assignee", e);

        } else {
          LOGGER.warning("Not sending email to user " + assignee + "', user has no email address.");

      } else {
        LOGGER.warning("Not sending email to user " + assignee + "', user is not enrolled with identity service.");




The last step is to assign the class as a task listener to the usertask in the process model. As you can see below, the task listener will be executed when the usertask has been assigned:

And that's about it! If you want to see an example ready to run, just check out the Task Assignment Email Quickstart.

From a user perspective, it will look like this:

Have fun with camunda :)